Are IT folk really luddites?

While computing generally lends itself to automation I frequently get the feeling that those in charge of IT are not actually keen on it.
Now, by "those in charge" in this context I'm not pointing the finger at IT management (although I'm certaiinly not exempting them either). Rather, my focus is all the people who get their hands dirty with IT day in day out. When was the last time you heard anyone in IT say "ok, I've done what you asked and I've made a button you can push next time you want the same thing"? I'm guessing that by now, most people have NEVER heard that from IT.
Why is that? What went wrong?
I can think of several answers but I don't know which is right.
1. Some amount of control has passed from admin to user which had the dual effect of not giving IT folk a reason to be involved but also to be hired with those skills. To older code warriors this is hard to fathom - what sort of IT person cannot code?
2. Another explanation is the bureaucratisation and outsourcing of IT. If you're providing an IT service may seem not in your interest to let the customer not need you. That seems to play the same for internal as it does for outsourced IT.
What I see as a paradox is that in many ways automation is tantalisingly closer than ever. So many tools are available - much for free - and yet my impression is that the typical user is still as far away from using them as ever.
And do IT folk see it as their role to assist with this? Rarely.
If it weren't for the Web 2.0 revolution then we'd be going globally backwards. Things like Wordpress and Facebook mean there are millions of users getting on with content creation and sharing with almost zero contact with IT folk.
A good measuring stick is a workplace that I know of where there is no use of Web 2.0 and even little of Web 1.0 systems. In that place, general skills in using IT have atrophied and it is quite normal to see people doing repeated "manual" tasks on their computers. There no culture of and little awareness of using automation. It is telling for example that there is no automation of email handling at the client level beyond simple filtering.
Maybe my perspective is warped but it seems to me there is a new divide between the tech-knows and don't-knows. The division is not the old one of programmers versus non-programmers. Instead the split is between those that know things can always be better and those who only use whatever they've been shown how to use (and could follow).
It used to be that most people I knew in IT were actively interested in shifting from one group to the other. Now though, I'd say most IT people prefer users to stay dumb. They even inhibit the awareness and use of automation tools. They are thus the new luddites - breaking the machines lest they come into full operation.
From things I have seen this problem has become difficult to work around. Imagine you are a small business that needs an IT setup. Who can you find who will act in your interest rather than theirs? The ideal IT job makes itself obsolete and leaves the customer with little extra need for service. I'm not saying that there are no businesses out there doing that. What I notice though is that the really successful IT service businesses provide a generally poor service - and this may be precisely why they are successful.
In the industrial revolution, the luddites failed to win the war. For IT the outcome is yet unclear but it worries me that maybe the new luddites are winning.